Help - FAQs

IberGour ships jamon and paleta (shoulder) hams to the following countries:

We ship to the Balearic Islands, Corsica, Sicily and Sardinia.

We do not ship to the Canary Islands, Cyprus, Malta, Gibraltar, Ceuta, Melilla, Azores, Madeira, British Crown Dependencies or the Channel Islands in general.

We do not ship to any other country.

Fast shipping services (delivery on 1 or 2 working days) are available for most destinations. Choose a country for full information on shipping options, shipping speeds & rates:

All IberGour products can be shipped legally to all the countries we serve. For certain countries IberGour includes the documentation required by the appropriate authorities in the package so that there will be no customs problems.

There are no additional taxes to be paid. If we are unable to get your order to you for any reason, we will return the full amount of your purchase immediately.

All orders are hand delivered to the address that you specify when you place your order. For this reason box office addresses are not allowed.

Deliveries are made in the following manner:

• The trucking company will deliver the package, customarily during office hours, to the destination address. If there is a problem in finding the address they will phone the telephone number you specified when placing your order
• If there is someone to take the order, that person will be given the package and must sign a delivery note
• If there is no one at the destination address a notice will be left, with a customer service phone number*
• You can then call this phone number to agree on a day and time for the parcel to be delivered
• If on the second delivery attempt by the carrier no one is at the destination address, you must go to the nearest customer service office of that carrier to pick it up

* In certain locations, if you are not at home on the first delivery attempt, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.

More information on shipping (rates, destinations, etc)

In this case the driver will leave a notice with a telephone number for you to call, to agree on a new delivery day and time.

If on the second delivery attempt by the carrier no one is at the destination address, you must go to the nearest customer service office of that carrier to pick it up.

In certain locations, if you are not at home on the first delivery attempt, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.

No. Shipping costs are included in the total cost of your order: you do not have to pay the driver anything.

As soon as you place your order we begin preparing it. When it leaves our warehouse we send you an e-mail notifying you of shipment, and from this moment on the order can no longer be changed or cancelled.

If your order has not yet left our warehouse, contact us indicating your order number and the changes you wish to make.

Yes. Please check our returns guarantee.

We accept payment by credit card, bank transfer and PayPal.

Once you have confirmed your order we will send you an e-mail with all the instructions you need to make the transfer:

• Exact amount to be wired
• Complete number of the bank account where the transfer should be sent
• An order number to include with your transfer

Your order will be processed as soon as your transfer is received.

All orders come with a purchase slip, on which VAT is listed separately. If you prefer, you can request a complete invoice when you place your order.

What to do if you don't receive the e-mail with the instructions to make the transfer.

Quite likely, your email manager is wrongly classifying our emails as SPAM (unsolicited mail). Please check your SPAM (Junk) folder, because you will probably find our emails there.

If still you can't find them, please contact us.

To use a discount coupon, add the products you want to your shopping cart and click on "Use discount coupon or eGift" on the "My Shopping Cart" page. You will be taken to a page where you can insert your coupon code.

Of course! Just follow these steps during checkout:

1. At the Shipping Address page, write the name and address of the person that will receive your gift.
2. In the e-mail field, though, write down your own e-mail address (this is where we will send information concerning the progress of your order, as well as payment data, invoices or purchase tickets).
3. Further on, you will be asked if you want to see gift options. Make sure you check that.
4. Next, you will be able to write a gift note that will be packed together with your order.
5. Finally, you will have to confirm your order and pay for it, just like a regular order.

Together with your products and gift note, we will send a packing list of the products enclosed without price information, so that the recipient will know exactly what products he/she has received.

More information on how to send a spanish jamon as a gift with IberGour.

Your data will not be used or transferred to other parties without your express consent.

Additionally, IberGour uses SSL (Secure Sockets Layer) technology during checkout to prevent third parties from intercepting the customer’s private data.

Your whole ham or shoulder ham (with the bone) will arrive wrapped in greaseproof paper and in a black sleeve, and this in turn travels inside a vacuum-packed plastic bag, for hygiene reasons (so that it does not stain the cardboard box).

When you receive the package, if the outer plastic bag still retains the vacuum, you can keep it inside the bag for 2-3 weeks, at room temperature (~21º C / 70º F) or lower. If you are going to take longer to start it, it is better to take it out of the bag. If the bag has lost its vacuum, it is also preferable to remove it from the bag.

When you take the ham out of the bag, if you are not going to start it immediately, it is ideal to remove all the wrapping (plastic bag, black cover and paper) and leave it hanging in a dry room at room temperature or below. If you do not have any place to hang it, you can also leave it in the ham holder, without starting it. If the room where you will leave the ham may have flies or other insects, you can leave the ham wrapped in the greaseproof paper and inside the black cover, so that it is better protected.

Finally, it may happen that when you remove the wrapping you see that mold has formed on the surface of the ham. This is normal, especially in humid environments, and is not a problem. Simply remove the mold with kitchen paper.

You can see exactly how we ship whole hams and ham shoulders in this video:

Usually about 40% of the total weight of an Iberian paleta (shoulder), and 50% of a jamon, can be consumed. That is, 60% of the weight of a paleta (50% in a jamon) consists of bone, hoof, outer rind and excess fat (fat that is not eaten).